Privacy Policy

We collect information you provide directly to us when you create an account, purchase credits, or contact us for support. This includes: • Account information: name, email address, and password. • Payment information: processed securely by our third-party payment providers. We do not store full credit card numbers on our servers. • Usage data: information about how you use the Service, including videos processed, styles selected, and feature usage. • Device and log data: IP address, browser type, operating system, referring URLs, and timestamps of access. • User Content: videos you upload for processing. See Section 4 for our data retention policy.

We use the information we collect to: • Provide, maintain, and improve the Service. • Process your videos and deliver the requested effects and enhancements. • Process transactions and send related information, including purchase confirmations. • Send technical notices, updates, security alerts, and administrative messages. • Respond to your comments, questions, and customer service requests. • Monitor and analyse trends, usage, and activities in connection with the Service. • Detect, investigate, and prevent fraudulent transactions and other illegal activities. We do not use your uploaded videos to train AI models. Your content is processed solely to deliver the service you requested.

We do not sell your personal information to third parties. We may share your information in the following circumstances: • Service providers: with third-party vendors who perform services on our behalf, such as payment processing, cloud hosting, and analytics. These providers are contractually obligated to protect your data. • Legal requirements: when required by law, subpoena, or legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others. • Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. • With your consent: when you have given us explicit permission to share your information.

We retain your account information for as long as your account is active or as needed to provide you with the Service. Uploaded videos are processed in real-time and stored temporarily to allow you to download your processed results. Source and processed videos are automatically deleted from our processing servers within 72 hours of processing completion. Account data may be retained for a reasonable period after account deletion to comply with legal obligations, resolve disputes, and enforce our agreements.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, regular security assessments, access controls, and secure development practices. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We use cookies and similar tracking technologies to collect and track information about your use of the Service. Cookies are small data files stored on your device. We use: • Essential cookies: required for the Service to function properly, including authentication and session management. • Analytics cookies: to understand how users interact with the Service and to improve the user experience. • Preference cookies: to remember your settings and preferences. You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Service.

Depending on your jurisdiction, you may have the following rights regarding your personal data: • Access: the right to request a copy of the personal data we hold about you. • Rectification: the right to request correction of inaccurate personal data. • Erasure: the right to request deletion of your personal data, subject to certain exceptions. • Data portability: the right to receive your personal data in a structured, commonly used format. • Objection: the right to object to certain processing of your personal data. • Restriction: the right to request that we restrict the processing of your personal data. To exercise any of these rights, please contact us at privacy@synthstudio.ai. We will respond to your request within 30 days.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy, including standard contractual clauses approved by relevant authorities where applicable.

The Service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information promptly. If you believe a child under 16 has provided us with personal information, please contact us at privacy@synthstudio.ai.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on the Service and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Synth Global Limited Data Protection Enquiries: privacy@synthstudio.ai General Enquiries: hello@synthstudio.ai